Shop Policy

PAYMENT

The shop processes all payments using Paypal, and Credit Card, including: Visa, Mastercard, Discover and American Express.

REFUND/ RETURN POLICY

We will accept a return within 30 days of receipt. If the return and/or exchange is due to an internal error including defective merchandise, or a wrong item sent out, Kill The 8 will incur all shipping costs. If the return and/or exchange is due to an item that does not fit, or you are not satisfied with the product you ordered and would like to exchange it for a different size and/or style, you will be responsible for any shipping costs incurred to ship it back to us. YOU WILL ALSO BE RESPONSIBLE FOR ANY ADDITIONAL SHIPPING COSTS ASSOCIATED WITH SHIPPING THE ITEM(S) BACK TO YOU. After 30 days of purchase, we will only accept returns on damaged or defective merchandise.

– Returns or exchanges will only be accepted on merchandise purchased ONLINE from Kill the 8 Online Stores.
– Returns or exchanges on all merchandise will be accepted within 30 days of receipt, if the items are unused, unworn, and unwashed.
-CDs, Records and DVDs must remain factory sealed, unless they are damaged or defective.
KT8 is not responsible for lost or stolen packages/orders sent internationally using a “NON TRACKABLE” delivery option

HOW TO RETURN AN ITEM

Please follow these steps so we can process your return efficiently and effectively:

– Read over the “Rules of the Game” to be sure you qualify for a return.
– When returning an item, please email us at sales@killthe8.com to receive a return form
– Once you have received it, fill out all fields on the form, and print it out. Your order number and item description can be found on your sales receipt
– Once you have received it, fill out all fields on the form, and print it out. Your order number and item description can be found on your sales receipt
– Pack item(s) securely and ship the order back to us, including the return form. If you have to fill out customs forms, indicate the package value as $5.
– All returns/exchanges will be subject to a $3.00 re-stocking fee.
– All DVD and CD sales are final.
– Any and all refunds/order cancellations will be subject to a $3.00 payment processing fee.

If the return is a result of a Kill The 8 error, shipping costs will be refunded to you by Kill The 8. Otherwise shipping costs will NOT be refunded.

Send To:
RETURNS
c/o KILL THE 8 Merchandise Company
388 Carlaw Avenue, Suite W5
Toronto, Ontario. M4M 2T4 Canada
Tel: 416 531 6647 Fax 416 531 7949
2039276 Ontario Inc., d.b.a. “Kill the 8”

HOW TO EXCHANGE AN ITEM

If you would like to exchange your item for a different size, please follow the steps below:

– Read over the “Rules of the Game” to be sure you qualify for a exchange.
– When exchanging an item, please email us at sales@killthe8.com
– We will then provide you with an exchange form and possible additional shipping costs.
– Once you have received the form, fill out all fields, and print it out. Your order number and item description can be found on your sales receipt.
– Pack item(s) securely and ship the order back to us, including the return form. If you have to fill out customs forms, indicate the package value as $5.

You are responsible for any shipping costs incurred to ship your exchange back to us, and also for the shipping cost to send the new item to you.

Send To:
EXCHANGES
c/o KILL THE 8 Merchandise Company
388 Carlaw Avenue, Suite W5
Toronto, Ontario. M4M 2T4 Canada
Tel: 416 531 6647 Fax 416 531 7949
2039276 Ontario Inc., d.b.a. “Kill the 8”

DOWNLOADS

When you purchase downloadable products from the Shop, you’ll receive an email with a link to a download location for your purchase. If your download doesn’t work (you can use the link up to 3 times), please email hgrant@entonegroup.com and we’ll make sure you get your purchase.

PRIVACY POLICY

At Kill the 8 merch co. protection of your personal information is a top priority. Kill the 8’s Policy regarding the collection, use and disclosure, if any, of personal information can be broken down into the 10 principles covered in Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”).

1. Accountability
– Kill the 8 is responsible for personal information under its control.
– We have designated a Privacy Officer who is accountable for our compliance with this Policy and all applicable privacy laws.

2. Identifying Purposes
– Unless the purpose is self-evident due to the nature of the transaction in question, Kill the 8 will identify the purposes for which personal information is collected at or before the time the information is collected.
– The proposed purposes will be described in a reasonably understandable manner.
– An example of a self-evident purpose is requesting the name and address of the person placing an order in order to ensure proper delivery.

3. Consent
– We will collect, use or disclose your personal information only with your knowledge and consent, except where required or permitted by law.
– Kill the 8 will not make your consent a requirement to the supply of a product or a service other than required to be able to supply the product or service.
– Consent can be express or, in some circumstances, implied, and given in writing, by using or not using a check-off box, electronically, orally (in person or by telephone), or by your conduct, such as use of a product or service.
– In determining the type of consent to obtain, Kill the 8 will consider all relevant factors, including the sensitivity of the information and your reasonable expectations.
– You may withdraw your consent at any time, on reasonable notice, subject to legal or contractual restrictions. Kill the 8 will inform you of the implications of doing so.

4. Limiting Collection
– >The collection of personal information by Kill the 8 will be limited to what is necessary for the purposes which it identifies.
– We will collect personal information by fair and lawful means.

5. Limiting Use, Disclosure, and Retention
– Personal information will not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required or permitted by law.
– It will be retained only as long as necessary for these purposes or as required by law.

6. Accuracy
– We will keep your personal information as accurate, complete and up-to-date as necessary for the purposes for which it is to be used.

7. Safeguards
– Kill the 8 will protect personal information by security safeguards appropriate to the sensitivity of the information, including through the use of the following measures: physical (e.g., locked filing cabinets, restricted access, appropriate disposal of personal information), organizational (e.g., security clearances, access only on a “need to know” basis), technological (e.g., passwords, encryption) and training of employees.

8. Openness
– Information about our policies and practices relating to the management of personal information will be made readily available to individuals.

9. Individual Access
– Upon request, Kill the 8 will inform you of the existence, use and disclosure of personal information relating to you, and give you access to that information. You have the right to challenge the accuracy and completeness of your information and have it amended as appropriate.
– However, in certain circumstances permitted by law, this information will not be disclosed to you. Some examples of these circumstances are information that contains references to other individuals that cannot be disclosed for legal, security or commercial proprietary reasons, or that is subject to solicitor-client or litigation privilege.

Kill the 8 will inform individuals who make enquiries or lodge complaints about its enquiry or complaint procedures, as applicable. If a complaint is found to be justified, we will take appropriate measures, including, if necessary, amending our policies and practices. Of course, this Policy is subject to PIPEDA and/or any other applicable privacy laws and Kill the 8’s right to change it at any time.

When ordering items from Kill The 8 Merch Co, you are consenting to Kill the 8’s Conditions of Sale Policies, which are subject to change at any time.

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